Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services offered under the brand "Lucky Green" via the website https://luckygreenbet-au.com (referred to in these Terms as "Lucky Green", "we", "us", or "our"). By accessing or using the services, you agree to be bound by these Terms. These Terms are effective from 1 January 2026.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator: The unidentified offshore entity that owns and/or operates the Lucky Green online gambling platform accessible at luckygreenbet-au.com. The Operator currently does not publicly disclose its registered business name, registered address, or licensing authority.
• Website: The online gambling platform and any associated pages, content, and services available at https://luckygreenbet-au.com, including any mobile or mirror versions that provide equivalent services to players ("Lucky Green").
• User or Player: Any natural person who accesses the Website, creates an account, places a bet, participates in any game, claims or uses a Bonus, or otherwise uses the services provided by the Operator.
• Account: A personal user account registered on the Website, identified by a unique username and/or email address, used to access the gambling services, deposit funds, place bets, and request withdrawals.
• Services: All gambling and related services made available on the Website, including but not limited to casino games, slots, live dealer games, bonuses, promotions, loyalty programs, and any ancillary features such as chat and support tools.
• Bet or Wager: Any stake of real money or bonus funds placed by a Player on the outcome of a game or event available on the Website.
• Game(s): Any casino, slot, table, live dealer, or other gambling product offered on the Website, provided either directly by the Operator or by third-party game providers integrated into the platform.
• Balance: The total amount of funds and value credited to a Player's Account at any time, including:
  • Real Money Balance: Deposited funds and winnings derived from such deposits.
  • Bonus Balance: Bonus funds, free spins, and associated winnings that are subject to wagering or other conditions.
• Bonus: Any promotional value or benefit granted by the Operator, including but not limited to deposit bonuses, no-deposit bonuses, cashback, loyalty rewards, and free spins, which may be subject to wagering requirements, time limits, and game restrictions.
• Wagering Requirement: The total amount that must be staked by a Player using Bonus funds and/or associated winnings before such Bonus funds and related winnings become withdrawable real money.
• KYC ("Know Your Customer"): The identity verification procedures implemented by the Operator, including requests for identification documents, proof of address, payment method verification, and any other relevant information required to confirm a Player's identity and eligibility.
• Payment Method: Any mechanism approved by the Operator for depositing or withdrawing funds, which may include bank cards, PayID, Neosurf, e-wallets, vouchers, bank transfers, and, where available, virtual currencies routed through third parties.
• Unregulated/Grey Market: The status of the Operator's activities when offering gambling services to Players in a jurisdiction such as Australia without holding a locally recognised licence or clearly verifiable offshore licence. The Operator is currently classified as unregulated/grey market for Australian residents.
• ACMA: The Australian Communications and Media Authority or any successor body responsible for enforcing the Interactive Gambling Act 2001 (Cth) and related online gambling restrictions in Australia.
• Dispute: Any complaint, claim, or disagreement between a Player and the Operator in relation to the use of the Website, the Services, Bets, Bonuses, payments, or these Terms.
• Business Day: A day other than a Saturday, Sunday, or public holiday in the jurisdiction where the payment processing or support function is being performed.

Account Registration

Eligibility and Age Requirements

• Minimum age: You may register and use an Account only if you are at least 18 years old or older than the minimum legal gambling age in your country of residence, whichever is higher.
• Australian players: By creating an Account from Australia, you acknowledge that online casino-style gambling offered by offshore operators is generally not licensed under Australian law. You accept that you are accessing an unregulated/grey-market service and that you bear all legal and financial risks associated with doing so.
• Capacity: You confirm that you have full legal capacity to enter into binding contracts, are acting on your own behalf, and are not under guardianship or similar restrictions.
• Prohibited persons: You must not register if:
  • You are under the legal gambling age.
  • You are accessing from a jurisdiction where online gambling of this type is prohibited.
  • You are listed on any fraud, self-exclusion, or problem gambling database known to the Operator.

Account Creation Process

• Registration details: To create an Account, you must provide accurate and complete information, which may include:
  • Full legal name;
  • Date of birth;
  • Residential address and country;
  • Valid email address and mobile number;
  • Chosen username and password.
• Email verification: We may require you to verify your email address by clicking a confirmation link or entering a code sent to the email you provided. Unverified Accounts may have restrictions on deposits, Bonuses, or withdrawals.
• Single Account policy: You may maintain only one Account on Lucky Green. Duplicate, shared, or joint Accounts are prohibited. If we identify multiple Accounts linked to the same individual, we may:
  • Close or merge Accounts;
  • Void Bonuses and associated winnings;
  • Withhold funds where fraud or abuse is suspected.

KYC and Verification

• Identity checks: At any time, especially prior to approving a withdrawal, we may request KYC documentation, which may include:
  • Government-issued photo ID (passport, driver's licence, national ID);
  • Proof of residential address (utility bill, bank statement not older than 3 months);
  • Proof of ownership of a Payment Method (card statement, e-wallet screenshot, PayID confirmation);
  • Additional documents to confirm source of funds or wealth, where deemed necessary.
• Failure to provide documents: If you do not provide requested KYC documents in a complete, legible, and timely manner, we may suspend or close your Account, cancel Bonuses, and withhold withdrawals until verification is satisfactorily completed.
• Accuracy of information: You must ensure that all information you provide is true, accurate, and up to date. Using false identities, third-party details, or fabricated documents is strictly prohibited and may result in permanent Account closure and forfeiture of funds.

User Obligations and Security

• Login credentials: You are solely responsible for maintaining the confidentiality of your username, password, and any other authentication methods. Any activity conducted through your Account is deemed to be carried out by you.
• Unauthorised use: If you suspect that your Account has been compromised, you must:
  • Immediately change your password; and
  • Promptly notify us at [email protected].
  We are not liable for any losses arising from unauthorised access that occurs before you notify us and we have had a reasonable opportunity to act.
• Use of third parties: You must not allow any other person to access or use your Account. You may not sell, transfer, or assign your Account to any third party.
• Information updates: You must promptly update your Account details if your email, address, or other personal information changes.

Betting & Gameplay Rules

General Betting Conditions

• Accepting the game rules: By placing any Bet or participating in any Game on Lucky Green, you agree to:
  • These Terms; and
  • The specific game rules, payout tables, and return-to-player (RTP) information displayed within each Game or provided by the respective game provider.
• Minimum and maximum stakes: Each Game has its own minimum and maximum bet limits defined by the game provider and/or the Operator. You must ensure that your Bet complies with these limits. Attempts to circumvent limits (for example, by exploiting glitches) may result in invalidated Bets.
• Placing a Bet: A Bet is considered placed and accepted when it is registered on our servers and appears in your game history. A success message or visible update to your Balance typically confirms acceptance.
• Finality of Bets: Once a Bet has been placed and confirmed, it cannot be cancelled, reversed, or changed by you, except where we expressly allow such actions for specific Games and circumstances.

Game Outcomes and Errors

• Determination of results: Game outcomes are generated either by certified random number generators (RNGs) managed by third-party providers or by live dealers in live casino Games. The result recorded on our servers is final and binding.
• Obvious errors and malfunctions: If a Game, Bet, or payout is affected by:
  • Technical failure or system error;
  • Incorrect game configuration or display;
  • Mispriced odds or miscalculated outcomes;
  we may declare the Bet void, cancel related winnings, and restore your Balance to the amount prior to the erroneous transaction.
• Disconnection policy: In the event of internet disconnection, device malfunction, or network interruptions:
  • For completed rounds, the result recorded on our server stands;
  • For unfinished rounds, we will apply the specific game provider's rules, which may include automatic completion of the round or refund of the stake.

Conduct in Live Casino and Chats

• Player behaviour: When using live casino Games, chat features, or any interactive function, you must:
  • Refrain from insults, harassment, or abusive language towards dealers, staff, or other players;
  • Not disseminate hate speech, discriminatory remarks, or threats;
  • Not advertise or promote other websites, services, or products;
  • Not solicit or share personal contact details or payment information in chat.
• Fraud and collusion: Any attempt to cheat, exploit software bugs, manipulate game outcomes, participate in collusion, or use bots/automated tools is strictly prohibited. We may:
  • Void affected Bets and winnings;
  • Confiscate funds obtained through fraudulent means;
  • Close or suspend your Account.
• Monitoring: Chats, Bets, and gameplay may be recorded or monitored for dispute resolution, fraud prevention, regulatory inquiries, and quality assurance.

Bonus Terms

General Bonus Conditions

• Discretionary nature: All Bonuses and promotions offered on Lucky Green are granted at the Operator's sole discretion. We may modify, refuse, or withdraw any Bonus or promotion at any time, subject to obligations already incurred for claimed Bonuses.
• Bonus information: Specific Bonus details, including percentage, maximum Bonus amount, eligible games, and wagering requirements, are displayed in the relevant promotion description on the Website. In case of conflict between these Terms and a specific promotion page, the promotion page will prevail for that particular offer.
• Eligibility: Bonuses may be limited to certain players (for example, newly registered Players, Players from specific countries, or Players invited via email). We may restrict Bonus participation for Players from certain high-risk or bonus-abuse patterns.

Activation and Wagering Requirements

• Activation: To activate a deposit Bonus, you may need to:
  • Enter a Bonus code during deposit; or
  • Select the relevant promotion prior to completing the deposit.
  If you fail to follow the stated procedure, the Bonus may not be credited, and we are under no obligation to retrospectively apply it.
• Wagering multipliers: Unless otherwise stated on the promotion page, standard wagering requirements may be set in the range of 30x - 50x the Bonus amount and/or combined deposit plus Bonus. The exact multiplier will be stated in each promotion's terms.
• Time limits: Bonus funds, free spins, and related winnings must typically be wagered within a specified period (for example, 7 - 30 days) from the time of crediting. Unused Bonuses and associated winnings may be removed from your Account at the end of this period.
• Contribution by game type: Not all Games contribute equally towards wagering. By default (unless stated otherwise on the promotion page):
  • Slots: 100% contribution;
  • Table games and video poker: 0 - 20% contribution or fully excluded;
  • Live casino: typically 0% contribution;
  • Jackpot games: 0% contribution and usually prohibited with Bonus funds.

Prohibited Games and Bonus Abuse

• Restricted play: When a Bonus is active, you must not:
  • Place single Bets exceeding the maximum Bet allowed under the Bonus terms (for example, AUD 5 - 10 per spin or hand; the exact limit is stated per promotion);
  • Use Bonus funds on excluded Games such as progressive jackpots or specific high-volatility slots indicated as restricted;
  • Engage in low-risk betting strategies designed to artificially complete wagering (for example, betting on both red and black simultaneously in roulette).
• Abuse patterns: The following may be treated as Bonus abuse:
  • Creating multiple Accounts to claim the same sign-up Bonus repeatedly;
  • Depositing, wagering only a small portion, and withdrawing primarily the Bonus-related funds;
  • Colluding with other Players to share Bonus advantages.
  In such cases, we may void Bonuses and associated winnings, and close or restrict Accounts.

Combining Promotions and Refunds

• No stacking: Unless explicitly permitted, you may only have one active deposit Bonus at a time. Attempting to combine or stack multiple Bonuses on a single deposit or Balance is not allowed.
• Cashback and loyalty rewards: Cashback, rakeback, or loyalty points may have separate terms and may be credited as either Bonus funds or real money. Contribution to wagering, if any, will be specified for each offer.
• Bonus cancellations: You may request to cancel an active Bonus (and associated Bonus Balance) via support. If cancelled, any winnings derived exclusively from Bonus funds may be forfeited, and your Balance may revert to the remaining cash Balance.
• Refunds and disputes: Where a Bonus or promotional payout has clearly been granted or calculated in error (for example, due to technical malfunction or incorrect Bonus configuration), we may adjust your Balance to remove or correct the erroneous amount, even after it has been temporarily displayed as available.

Payments & Withdrawals

Deposit Methods and Processing

• Accepted methods: Lucky Green may support a range of Payment Methods tailored for Australian players, including:
  • Bank cards (where available);
  • PayID transfers, which may require sending funds to specific email identifiers;
  • Neosurf vouchers and similar prepaid instruments;
  • Selected e-wallets or third-party payment processors; and
  • Indirect crypto or foreign transfer channels operated by external processors.
  The availability of each method may depend on your location, currency, and Operator's risk considerations.
• Third-party processors: Payments may be processed through third-party companies located in various jurisdictions (for example, Cyprus, Nigeria, or other countries). As a result, transaction descriptors on your bank or card statement may not reference "Lucky Green" or luckygreenbet-au.com directly but may appear under generic or unrelated business names.
• Minimum and maximum deposits: Each Payment Method may have its own minimum and maximum deposit limits. These limits are displayed in the cashier and are subject to change at any time without notice, except where required by law.
• Fees: We generally strive not to charge deposit fees, but:
  • Your bank, card issuer, or payment provider may impose their own fees or currency conversion charges;
  • We reserve the right to charge reasonable fees for handling deposits deemed high-risk or requiring manual processing.

Withdrawals

• General conditions: You may request withdrawal of your available real money Balance, subject to:
  • Completion of any applicable wagering requirements;
  • Satisfaction of KYC and verification checks;
  • Compliance with these Terms and any Anti-Money Laundering (AML) obligations imposed on payment processors.
• Withdrawal methods: Where possible, withdrawals will be processed to the same Payment Method used for deposit. If this is not feasible, we may offer alternative payout methods at our discretion.
• Processing times: We aim to review and process withdrawal requests within a reasonable time frame, often within 1 - 5 Business Days, excluding any additional delays caused by:
  • Pending KYC checks;
  • Bank or payment provider processing times;
  • Public holidays or weekends in relevant jurisdictions.
  These timeframes are indicative and not guaranteed.
• Limits: We may apply daily, weekly, or monthly withdrawal limits depending on:
  • Your Player status or VIP level;
  • Risk and AML considerations;
  • Specific promotion or jackpot terms.
  Large winnings may be paid in instalments.
• Account review and freezing: If we suspect fraud, chargebacks, Bonus abuse, or AML concerns, we may temporarily freeze withdrawals and conduct an investigation. During this period, you may be requested to provide additional documentation.

Refunds, Chargebacks, and Reversals

• No automatic refunds: Bets that have been accepted and processed are final. We are under no obligation to refund or reverse valid, completed Bets, except where technical errors or specific game rules require doing so.
• Chargebacks: If you initiate a chargeback or payment dispute with your bank or payment provider:
  • We may suspend or close your Account;
  • We may deduct any resulting costs or fees from your Balance;
  • We may share your details with relevant payment processors and fraud-prevention databases.
• Bonus-related refunds: Where Bets or winnings were funded by or associated with a Bonus that is later cancelled or revoked due to breach of Bonus terms, we may adjust your Balance to remove any illegitimate winnings, retaining only legitimately obtained real-money funds.

Regional Compliance Note - Australia

Important: For Players located in Australia, deposits and withdrawals are processed via offshore channels that are not supervised by the Australian Securities and Investments Commission (ASIC) or any Australian gambling regulator. You accept the risk that:

• Transactions may be blocked, delayed, or reversed by banks or payment providers following regulatory pressure or ACMA enforcement;
• The Website may be subject to ISP blocking or access disruption at any time;
• There is a heightened risk of non-payment or delayed payment in case of Operator insolvency, closure, or regulatory actions in 2026 and beyond.

Limitation of Liability

Operator Obligations

• Fairness and accuracy: We use, or rely upon third-party providers to use, commercially reasonable technical measures intended to ensure that:
  • Games operate according to their published rules and RTP where applicable;
  • Results are generated fairly by RNGs or by regulated live dealers in partner studios;
  • Bets and transactions are recorded accurately in our systems.
• Service availability: We aim to keep the Website available on a continuous basis but do not guarantee uninterrupted or error-free operation.

Exclusions of Liability

• Technical failures: To the maximum extent permitted by applicable law, we are not liable for:
  • System errors, software bugs, technical failures, or interruptions in service;
  • Losses resulting from disconnection, lag, device malfunctions, or network issues outside our direct control;
  • Errors or omissions in game rules, descriptions, or display interfaces, provided we take reasonable steps to correct such issues upon discovery.
• Third-party services: We are not responsible for any acts or omissions of third-party game providers, payment processors, internet service providers, banks, or other external partners who support the operation of Lucky Green.
• Unregulated/grey market risk: By using an offshore, unregulated/grey-market casino service from Australia, you acknowledge and accept that:
  • You may have limited or no recourse to Australian legal or regulatory protections normally available for licensed services;
  • Your funds may be at higher risk in the event of sudden Operator closure, insolvency, or regulatory enforcement, including potential "sunset closure" scenarios in or after 2026;
  • We provide no guarantee of long-term continuity of the Website or the Services.

Limitation and Cap on Damages

• Maximum liability: To the fullest extent permitted by law, our total aggregate liability to you arising out of or in connection with your use of the Website and the Services (whether in contract, tort, negligence, or otherwise) is limited to the lesser of:
  • The amount of the Bet or transaction in dispute; or
  • The total amount of deposits you have made to your Account in the 30 days immediately preceding the incident giving rise to the claim.
• Excluded damages: In no event shall we be liable for:
  • Indirect, consequential, incidental, special, or punitive damages;
  • Loss of profits, revenue, business opportunities, or goodwill;
  • Any losses arising from failed attempts to deposit or withdraw due to bank or provider restrictions.

Intellectual Property Rights

Ownership

• Website content: All content on Lucky Green, including but not limited to text, graphics, logos, layouts, trademarks, trade names, icons, images, audio, video, software code, and underlying technology, is owned by or licensed to the Operator and is protected by copyright, trademark, and other intellectual property laws.
• Third-party content: Games and related content supplied by third-party providers remain the intellectual property of those providers and are used under licence.

Permitted Use and Restrictions

• Limited licence: We grant you a non-exclusive, non-transferable, revocable licence to access and use the Website and Services solely for your personal, non-commercial entertainment purposes in accordance with these Terms.
• Prohibited uses: You must not, without our prior written consent:
  • Copy, reproduce, modify, distribute, transmit, display, perform, publish, or create derivative works from any part of the Website or its content;
  • Reverse engineer, decompile, disassemble, or attempt to access the source code of the Website or any Game;
  • Remove, alter, or obscure any copyright, trademark, or other proprietary notices.
• Infringement: Any unauthorised use of our intellectual property may result in civil and/or criminal liability. We reserve all rights not expressly granted in these Terms.

Privacy & Data Protection

• Privacy policy: Your use of Lucky Green is also governed by our Privacy Policy, which explains how we collect, use, store, and disclose your personal data. By using the Website, you acknowledge that all personal data is processed in accordance with that Privacy Policy.
• International transfers: As the Operator and its service providers operate from offshore jurisdictions, your personal data may be transferred to and processed in countries outside Australia that may not offer the same level of data protection as your home jurisdiction.
• Security measures: We implement commercially reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse; however, no system is completely secure, and we cannot guarantee absolute security.

Changes to Terms

Right to Modify

• Amendments: We may update or modify these Terms at any time to reflect changes in our operations, technical environment, regulatory landscape (including developments affecting offshore and Curacao-style regulation in 2025 - 2026), or for any other reason.
• Notification methods: Where changes are material, we will take reasonable steps to notify you, which may include:
  • Displaying a prominent banner or pop-up on the Website;
  • Sending an email to the address registered in your Account;
  • Requiring you to reconfirm acceptance of the updated Terms upon your next login.

Acceptance and Discontinuation

• Deemed acceptance: Continued use of the Website or Services after the effective date of updated Terms will constitute your acceptance of those changes.
• Right to stop using: If you do not agree with any updated Terms:
  • You must immediately cease using the Website and Services; and
  • You may request withdrawal of any available real money Balance (subject to KYC and other applicable requirements) and then request closure of your Account.

Termination & Suspension

Termination by the Operator

• Grounds for action: We may suspend or close your Account, restrict your access to the Website, or void Bets and Bonuses if we reasonably believe that:
  • You have breached these Terms or any game or Bonus rules;
  • You have provided false or misleading information;
  • You are involved in fraud, money laundering, collusion, chargebacks, or Bonus abuse;
  • Your use of the Services contravenes applicable law or regulatory requirements in any jurisdiction;
  • Your behaviour towards staff or other Players is abusive, threatening, or otherwise unacceptable.
• Investigation period: During investigations, we may freeze your Balance, temporarily block withdrawals, and request additional documents or explanations.

Termination by the Player

• Voluntary closure: You may request closure of your Account at any time by contacting us at [email protected]. Before closure, you may request withdrawal of any remaining real money Balance, subject to applicable conditions.
• Self-exclusion: If we offer self-exclusion tools, you may request to be excluded from using the Services for a defined period. While we will use reasonable efforts to enforce such exclusions on Lucky Green, you acknowledge that offshore operators may not be integrated with Australian self-exclusion registers.

Effect of Termination

• Balances: Upon closure of your Account:
  • Your access to the Website and Services will cease;
  • Subject to KYC and AML checks, we will pay out any remaining real money Balance, less any applicable fees or chargeback costs;
  • Bonus funds and uncompleted wagering requirements will be cancelled and forfeited.
• Data retention: We may retain your personal data and transactional information for any period required by applicable laws, AML regulations, or the legitimate interests of the Operator, even after Account closure.

Governing Law & Jurisdiction

Applicable Law

• Offshore operation: The Operator of Lucky Green functions as an offshore, unregulated/grey-market casino for Australian Players. The Operator does not currently disclose a specific corporate domicile, licensing authority, or governing law clause that can be independently verified.
• Contractual framework: To the extent permitted by conflict-of-laws principles, you agree that these Terms and your use of the Website will be governed by the laws of the jurisdiction in which the Operator is effectively established or primarily operating for contractual purposes, as determined by the Operator. Where such jurisdiction is not clearly disclosed, you accept that legal recourse may be limited and uncertain.

Dispute Resolution

• Internal complaints: In the first instance, you must submit any Dispute or complaint to our support team at [email protected], providing:
  • Your full name and Account details;
  • A clear description of the issue and relevant dates;
  • Screenshots or transaction IDs where available.
  We will use reasonable efforts to respond within a reasonable time frame, typically within 14 - 30 days.
• No guaranteed external ADR: As an unregulated/grey-market operator, we are not formally integrated with Australian-approved alternative dispute resolution (ADR) entities or ombudsman schemes. External recourse may therefore be limited.
• Court or arbitration: If a Dispute cannot be resolved internally, it may, where legally permissible, be submitted to the competent courts or arbitration bodies in the jurisdiction selected by the Operator. You acknowledge that bringing a claim in Australian courts may be challenging due to the offshore nature and opaque corporate structure of the Operator.

Contact Information

• Website: https://luckygreenbet-au.com
• Customer support email: [email protected]
• Phone: Not currently provided. All communications are handled via email or Website support channels.
• Mailing and legal address: Not specified. The Operator does not publicly disclose a registered business or mailing address. Any formal communication should be directed to the support email above.

If you have any questions regarding these Terms, payments, Bonuses, or your use of Lucky Green, you should contact us at [email protected] before continuing to use the Website.