Privacy Policy

This Privacy Policy explains how Lucky Green, operating the website luckygreenbet-au.com (the "Website"), collects, uses, discloses and protects personal information of players and visitors located in Australia who access or use our services. It applies to all users of the Website, including registered account holders, prospective players, and casual visitors who browse our pages, contact support, or interact with our content. By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy is effective as of 1 January 2026 and supersedes any previous versions published on the Website.

Who We Are

Observe: The operator targets Australian users from an offshore, unregulated environment and does not publish full corporate details. We must still provide functional contact information and clarify the lack of clear licensing or a stated legal address.

Expand: To maintain transparency and protect users, we identify the trading name, operational Website, and available contact channels while acknowledging that some registration details are not publicly disclosed. We also designate a data protection contact point even where no formal Data Protection Officer (DPO) is appointed under specific law.

Reflect: The following information summarises who controls your data and how you can reach us for privacy-related matters.

The online gambling services offered under the brand "Lucky Green" to Australian users via luckygreenbet-au.com ("Lucky Green", "Lucky Green", "we", "us", "our") are operated by an offshore company whose detailed registration information, legal address, and tax identification are not publicly disclosed on the Website. The platform functions as an unregulated/grey-market gambling site for Australian players and has no verifiable licence issued by a recognised gambling authority.

For the purposes of this Privacy Policy, Lucky Green is the entity that determines the purposes and means of processing your personal information and is therefore the "data controller" (or equivalent concept) for the information collected through luckygreenbet-au.com.

Contact for Privacy Matters

• Data Protection Contact: Data Protection Department, Lucky Green
• Email: [email protected] (please include "Privacy" in the subject line)
• Website: https://luckygreenbet-au.com
• Postal address: A stable mailing address is not specified. All privacy-related communications must be made via email.

We will use reasonable efforts to respond to all privacy-related enquiries and complaints in accordance with the procedures set out in this Privacy Policy.

What Personal Data We Collect

Observe: Operating an online casino for Australian users requires identifying players, handling payments, securing the platform, and complying with anti-fraud practices. This involves several categories of data.

Expand: Data include user-submitted identity and contact details, technical data from device interactions, financial and transactional records, behavioral information related to gambling activity, and tracking technologies such as cookies.

Reflect: The following categories describe the personal information we may collect when you use luckygreenbet-au.com.

Personal Identification and Contact Data

• Account details: Username, password (stored in hashed form), security questions or authentication factors.
• Identity information: Full name, date of birth, country of residence, and, where requested for verification, copies or details of identification documents (e.g., passport, national ID, driver's licence) or proof of address documents.
• Contact information: Email address, mobile or telephone number, and any other contact details you provide when registering, subscribing to marketing communications, or contacting support.

Technical and Usage Data

• Device and connection data: IP address, browser type and version, operating system, device identifiers, time zone setting, and approximate location derived from IP address.
• Log information: Dates and times of visits, pages viewed, links clicked, login/logout activity, session duration, error logs, and similar diagnostic data necessary to operate and secure the Website.

Payment and Transaction Data

• Deposit and withdrawal records: Amounts, currencies, timestamps, payment methods (e.g., PayID, Neosurf, other third-party processors), transaction identifiers, and status.
• Financial interaction data: Details received from payment processors or banks (such as masked card details, partial account references, or payment descriptors) to reconcile payments and manage risk. We do not store full card numbers where prohibited by applicable payment standards.

Behavioral and Profile Data

• Gaming activity: Betting and wagering history, games played, session times, wins and losses, bonuses claimed, loyalty or VIP status, and in-game behaviour.
• Preference data: Language settings, marketing preferences, opt-in/opt-out status, and communication history with our support team.
• Interaction data: Clickstream data, navigation paths, and engagement metrics with pages, offers, and promotions.

Cookies and Similar Technologies

• Cookies: Small text files stored on your device that help us remember your preferences, keep you logged in, and analyse traffic.
• Tracking technologies: Web beacons, pixels, tags, SDKs, and similar tools embedded in our Website or emails to measure performance and effectiveness of our services and marketing.

Specific information on how we use cookies and how you can manage them is provided in the "Cookies & Tracking Technologies" section below.

Legal Basis for Processing

Observe: Although the Website targets Australian users and operates in a grey regulatory space, we align our practices with international privacy standards such as the EU General Data Protection Regulation (GDPR) where appropriate, and with general principles reflected in Australian privacy law for personal information handling.

Expand: Our legal grounds for processing differ depending on the nature of the data and the use case, including consent, contractual necessity, legitimate interests, and compliance with legal or regulatory obligations (including fraud prevention and cooperation with authorities).

Reflect: The following list explains the legal bases we rely on when processing your personal data.

Consent

• We process your data on the basis of your consent when you:
  • Agree to receive promotional or marketing communications (e.g., via email or notifications).
  • Accept non-essential cookies or similar technologies for analytics or advertising purposes.
  • Provide optional information to complete your profile or participate in surveys or competitions.
• You may withdraw your consent at any time, as described in the "Your Rights" and "Cookies & Tracking Technologies" sections. Withdrawal does not affect prior lawful processing.

Contractual Necessity

• We process data where necessary to enter into and perform a contract with you, including:
  • Creating and managing your player account.
  • Providing access to games and casino services.
  • Processing deposits, bets, and withdrawals.
  • Providing customer support and handling your requests or complaints.
• Without this information, we may be unable to provide some or all of our services to you.

Legitimate Interests

• We process data where necessary to pursue our legitimate interests, provided these are not overridden by your rights and interests, including:
  • Protecting the integrity and security of our Website and services.
  • Detecting, preventing, and investigating fraud, abuse, money laundering, and other harmful or unlawful activity, including the use of underground or third-party payment processors.
  • Performing analytics to understand how users interact with our services and to improve performance, features, and user experience.
  • Defending our rights and interests in case of disputes or claims.

Legal and Regulatory Obligations

• We may process certain personal information to comply with legal or regulatory obligations that may arise in relevant jurisdictions, for example:
  • Know Your Customer (KYC) checks, identity verification, and anti-money laundering (AML) monitoring where required by applicable law.
  • Responding to lawful requests from law enforcement or regulatory authorities.
  • Maintaining records necessary for tax, accounting, or reporting purposes where such obligations apply.

Purpose of Processing

Observe: An online casino requires personal data for service delivery, payment handling, risk management, and business development.

Expand: We must clearly associate each business purpose with specific types of processing while addressing the associated privacy implications.

Reflect: The list below explains how and why we use your personal information.

Provision of Services

• To register and manage your player account and profile.
• To provide access to casino games and related features.
• To process deposits, bets, game outcomes, bonuses, promotions, and withdrawals.
• To verify your identity and eligibility to use our services (e.g., age checks, residence checks where applicable).

Customer Support and Communication

• To respond to your inquiries, requests, complaints, and feedback sent via email to [email protected].
• To send you essential service communications, such as changes to terms, security alerts, and transactional notifications.

Improvement and Analytics

• To monitor and analyse Website performance, user journeys, and game popularity.
• To test and implement new features, interfaces, and functionalities.
• To conduct data analytics (often in aggregated or pseudonymised form) to improve our services and business operations.

Marketing and Personalisation

• To send you marketing communications about promotions, bonuses, and offers, where you have given consent or where otherwise permitted by applicable law.
• To personalise content and offers based on your preferences and activity history, including bonus targeting and loyalty rewards.

Security, Fraud Prevention, and Risk Management

• To detect, investigate, and prevent suspicious or fraudulent activity, including irregular use of PayID, Neosurf, or other payment channels.
• To enforce our terms and conditions and protect the safety and integrity of our systems, players, and partners.
• To maintain records necessary to respond to disputes or chargebacks and to manage regulatory or law enforcement interactions where applicable.

Disclosure & Sharing

Observe: Operating a gambling Website requires collaboration with payment processors, hosting providers, and other third parties, and may involve disclosure to authorities or affiliates.

Expand: We must specify categories of recipients, outline safeguards, and emphasise that we do not sell data as a standalone product.

Reflect: The following describes when and with whom we may share your personal data.

Service Providers and Technical Partners

• IT and hosting providers: Companies that host our servers, maintain the Website, provide security services, logging, and backup solutions.
• Customer support tools: Platforms and tools used to manage and respond to support queries and incident tickets.
• Analytics providers: Third-party services helping us measure Website performance, user behaviour, and marketing effectiveness (often using cookies or similar technologies).

Payment and Financial Partners

• Payment processors: Third parties facilitating deposits and withdrawals (e.g., PayID intermediaries, Neosurf providers, card or bank processors, and other financial service providers). Transactions may be processed through intermediaries or generic descriptors in different jurisdictions, such as Cyprus or Nigeria, depending on the processing arrangements.
• Risk and fraud management partners: Third parties assisting with verification, fraud checks, AML monitoring, and chargeback handling.

Affiliates and Marketing Partners

• Affiliates: Marketing partners who refer players to our Website via affiliate links. We may share limited information necessary to calculate commissions (e.g., aggregated performance data, player IDs in pseudonymised form).
• Advertising networks and campaign partners: With your consent where required, we may share cookie-based or pseudonymised identifiers to measure or deliver targeted promotions.

Regulators, Law Enforcement, and Legal Disclosures

• We may disclose personal information where we believe it is reasonably necessary to:
  • Comply with applicable laws, regulations, legal processes, or enforceable governmental or regulatory requests, including in jurisdictions where our processors or servers are located.
  • Enforce our terms and conditions, investigate potential violations, or protect our rights, property, or safety, or the rights, property, or safety of our users or others.
  • Support the detection and prevention of fraud, money laundering, or other serious misconduct.

Corporate Transactions

• In the event of a proposed or actual reorganisation, merger, acquisition, sale of assets, or similar corporate transaction involving Lucky Green, your data may be transferred to prospective or actual purchasers or successors, subject to appropriate confidentiality safeguards.

We do not sell your personal information as a standalone data product. All sharing is limited to the purposes described in this Privacy Policy or as otherwise notified to you at the time of collection.

International Transfers

Observe: The Website is targeted at Australian players but relies on offshore infrastructure and processors, potentially located in multiple jurisdictions.

Expand: International data flows may involve data centres, payment processors, and service providers in regions such as the European Economic Area (EEA), Cyprus, Nigeria, and other locations.

Reflect: We must describe these transfers and the safeguards we seek to apply, in line with international standards.

Your personal information may be transferred to and processed in countries outside your country of residence, including but not limited to:

• Member states of the European Economic Area (EEA);
• Cyprus, Nigeria, and other jurisdictions where third-party payment processors or service providers operate;
• Any other country where our hosting providers, affiliates, or technical partners maintain facilities.

Where we transfer personal information internationally, we seek to implement appropriate safeguards consistent with generally recognised privacy standards, which may include:

• Contractual protections with service providers, such as data processing agreements and, where applicable, standard contractual clauses or similar instruments designed to protect transferred data.
• Technical and organisational measures (encryption, access controls, strict data minimisation) to mitigate risks associated with cross-border transfers.
• Limiting transfers to data that are strictly necessary for the relevant purpose.

By using luckygreenbet-au.com, you understand that your information may be processed in countries whose privacy and data protection laws may be different from, and in some cases less protective than, those in your country of residence. We nevertheless endeavour to treat your personal information in a manner consistent with this Privacy Policy wherever it is processed.

Data Retention

Observe: Online gambling records have operational and risk management value but should not be retained longer than necessary.

Expand: We differentiate between categories of data (account, transaction, analytics) and define indicative retention periods with clear criteria for deletion or anonymisation.

Reflect: The following explains how long we keep your data and the principles we apply.

• Account and identification data: We keep your core account details and identification records for as long as your account remains active. After account closure, we generally retain this information for up to five (5) years to manage disputes, fraud prevention, and, where applicable, legal or regulatory obligations.
• Transaction and payment data: Deposit, wagering, and withdrawal records are typically retained for up to five (5) years after the relevant transaction or account closure, whichever is later, in order to address chargebacks, accounting, auditing, and fraud investigations.
• Technical logs and security data: IP logs, access records, and security logs are usually kept for a period of one (1) to three (3) years, depending on the sensitivity and operational necessity.
• Marketing data: Information used solely for marketing (such as your email address for newsletters and marketing preferences) is kept until you withdraw consent or opt out, after which it may be retained in a suppression list to honour your opt-out request.
• Analytics data: Aggregated or anonymised data used for statistics and analysis may be kept for longer periods as they no longer identify you.

We may retain data for longer where necessary:

• To comply with applicable laws, regulations, or law enforcement requests;
• To establish, exercise, or defend legal claims; or
• To respond to complaints, chargebacks, or investigations.

Once data are no longer required for the purposes for which they were collected, we will take reasonable steps to delete or irreversibly anonymise them in a secure manner.

Your Rights

Observe: Although Lucky Green targets Australian users and operates offshore, we aim to align our practices with strong international privacy standards such as the GDPR, and with general principles found in various privacy frameworks.

Expand: Users should be able to access, correct, delete, and control their personal information, and to object to certain processing activities such as direct marketing or profiling.

Reflect: The rights set out below are applied by Lucky Green as a matter of policy, even though the exact legal framework may differ by jurisdiction.

Right of Access

• You may request confirmation as to whether we process your personal data and, if so, obtain a copy of such data and additional information about how we use it.

Right to Rectification

• You may request correction of inaccurate or incomplete personal information. Where possible, you can update certain details directly in your account settings; otherwise, contact us at [email protected].

Right to Erasure ("Right to Be Forgotten")

• You may request deletion of your personal data where:
  • The data are no longer necessary for the purposes for which they were collected;
  • You withdraw consent and there is no other legal basis for processing; or
  • You believe the processing is unlawful or not aligned with this Privacy Policy.
• This right may be limited where we must retain data for legitimate purposes (for example, fraud prevention, security, or to comply with applicable law or our retention rules described above).

Right to Restrict Processing

• You may request that we restrict processing of your data in certain circumstances, for example while we verify the accuracy of your information or assess an objection you have raised.

Right to Object

• You may object at any time to:
  • Processing of your data for direct marketing purposes (including profiling related to such marketing); and
  • Processing based on our legitimate interests, if you believe your privacy interests override our purposes.
• We will honour objections to direct marketing in all cases. For other objections, we may continue processing if we demonstrate compelling legitimate grounds that override your interests or if the processing is necessary for legal claims.

Right to Data Portability

• Where technically feasible and applicable, you may request to receive certain personal data (that you have provided to us and which we process by automated means based on your consent or a contract) in a structured, commonly used, and machine-readable format, and to have it transmitted to another service provider where possible.

Right to Withdraw Consent

• Where processing is based on your consent (for example, receiving marketing emails or the use of non-essential cookies), you may withdraw your consent at any time by:
  • Using the unsubscribe link in marketing emails; or
  • Adjusting your browser or device settings, or cookie preferences, as described in the "Cookies & Tracking Technologies" section; or
  • Contacting us at [email protected].
• Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

How to Exercise Your Rights

1. Submit your request: Send an email to [email protected] with:
   • Your full name and username;
   • The right(s) you wish to exercise; and
   • Any relevant details to help us identify the data concerned.
2. Verification: For your security, we may request additional information to verify your identity before acting on your request.
3. Response time: We aim to respond to all valid requests within 30 days of receipt. If your request is complex or we receive numerous requests, we may extend this period, in which case we will inform you of the delay and its reasons.
4. Fees: We provide information and take action on your requests free of charge. However, we may charge a reasonable fee or refuse to act on requests that are manifestly unfounded or excessive, particularly due to repetition.

Please note that the availability and exact scope of these rights may depend on the applicable privacy laws in your place of residence and the legal basis on which we process your information. We will apply the strongest set of rights that we reasonably can, given our technical and operational constraints.

Cookies & Tracking Technologies

Observe: Cookies and similar tools are essential for session management, performance analytics, and marketing optimisation.

Expand: We must clearly explain types, purposes, and user controls.

Reflect: The following describes how we use cookies and how you can manage your preferences.

Types of Cookies We Use

• Session cookies: Temporary cookies that remain on your device only while your browser is open. They are essential for keeping you logged in, managing your bets during a session, and ensuring the Website functions correctly.
• Persistent cookies: Cookies that remain on your device for a set period or until you delete them. They help us remember your preferences (such as language and display settings) and recognise you when you return to the Website.
• First-party cookies: Cookies placed by Lucky Green directly on your device through luckygreenbet-au.com.
• Third-party cookies: Cookies set by third parties such as analytics providers or advertising partners to measure traffic, improve services, and, where applicable, deliver or measure promotions.

Purposes of Cookies

• Strictly necessary / functional: Required for the proper operation of the Website and to enable you to use its features (e.g., account login, navigation, security checks).
• Performance and analytics: Used to collect information about how visitors use the Website (e.g., which pages are visited, error codes). These help us improve the functionality and user experience.
• Advertising and marketing: Used, where applicable and subject to consent where required, to track the effectiveness of campaigns, to limit the number of times you see a promotion, and to tailor offers that may be of interest to you.

Managing Cookies

• Browser settings: Most web browsers allow you to:
  • View which cookies are stored on your device;
  • Delete cookies;
  • Block all cookies; or
  • Block cookies from specific websites.
  Please refer to your browser's help pages for instructions.
• Device and OS controls: Mobile operating systems may provide additional settings to control the use of identifiers for advertising and analytics.
• Impact of disabling cookies: If you block or delete cookies, some features of luckygreenbet-au.com may not function correctly, and your experience may be degraded.

Data Security

Observe: Operating an offshore gambling Website with underground processing channels exposes players to heightened security risks.

Expand: We must outline specific technical and organisational measures aimed at protecting data, referencing recognised security practices.

Reflect: The following describes how we endeavour to protect your personal information.

• Encryption in transit: Data transmitted between your browser and our servers is protected using industry-standard transport layer security (TLS) protocols (TLS 1.2 or higher), helping to prevent interception or tampering.
• Encryption at rest: Where technically feasible, we use encryption or other safeguards for sensitive data at rest, particularly authentication credentials and certain financial-related information, along with strict access controls.
• Access control and authentication: Access to personal data within our organisation and by service providers is restricted to personnel who need it for their role. Multi-factor authentication and strong password policies are applied where possible.
• Infrastructure security: We use firewalls, intrusion detection or prevention systems, and monitoring tools to reduce the risk of unauthorised access to our infrastructure.
• Operational procedures: Staff with access to personal information receive training on data protection, confidentiality, and security practices appropriate to their roles.
• Vendor management: We use contractual, technical, and organisational measures to require our service providers and partners to protect personal data consistently with this Privacy Policy.
• Incident response: We maintain procedures to detect, investigate, and respond to suspected personal data breaches. Where required by applicable law, we will notify affected individuals and/or relevant authorities of qualifying security incidents in a timely manner.

While we take reasonable steps to protect your information, no system or transmission can be guaranteed as completely secure. You are responsible for keeping your account credentials confidential and for using unique, strong passwords and appropriate security measures on your own devices.

Complaints & Contacts

Observe: Users must have clear channels to raise questions or complaints and to escalate unresolved matters.

Expand: Although Lucky Green operates offshore and may not be directly subject to a specific national data protection authority, we should provide a pragmatic internal complaints mechanism and outline users' option to approach relevant privacy regulators where applicable.

Reflect: The following explains how you can contact us and pursue a complaint.

Contacting Us

• Email (primary channel): [email protected]
• Website: https://luckygreenbet-au.com

Complaint Procedure

1. Step 1 - Submit your complaint: Send an email to [email protected] with:
   • Your full name and username (if applicable);
   • A clear description of your privacy concern or complaint; and
   • Any supporting documentation or screenshots.
2. Step 2 - Acknowledgement: We aim to acknowledge receipt of your complaint within 7 days.
3. Step 3 - Investigation: We will investigate your complaint and may contact you for additional information if necessary.
4. Step 4 - Response: We strive to provide a substantive response within 30 days of receiving your complete complaint. If we cannot respond within this timeframe, we will inform you of the reason and the expected new timeframe.
5. Step 5 - Escalation: If you are not satisfied with our response, you may request that your complaint be escalated within Lucky Green for further review.

Depending on your country or region, you may also have the right to lodge a complaint with a competent data protection or privacy authority. For users in Australia, this may include the Office of the Australian Information Commissioner (OAIC), subject to its jurisdiction and rules. Contact details can be found on the OAIC website. Because Lucky Green operates as an offshore, unregulated gambling platform, the practical ability of local authorities to intervene may be limited, but you remain free to seek advice or lodge a complaint with them where appropriate.

Updates

Observe: Our services and regulatory environment may evolve, especially given ongoing changes in international gambling and privacy regulations.

Expand: We must inform users about how we will communicate changes, manage versions, and provide options where changes are material.

Reflect: The following explains how and when this Privacy Policy may be updated.

Changes to This Privacy Policy

• We may revise this Privacy Policy from time to time to reflect changes in our services, operational practices, legal or regulatory developments, or for other legitimate reasons.
• Any updated version will be posted on luckygreenbet-au.com and will be identified by the "Last updated" date.

Notification of Material Changes

• Where we make material changes that significantly affect how we process your personal information or your rights, we will endeavour to provide additional notice in advance, which may include:
  • Email notifications to the address associated with your account;
  • Prominent notices or banners on the Website; and/or
  • Alerts in your account dashboard, where applicable.
• Except where otherwise required by law, material changes will typically take effect no earlier than 30 days after notice is provided, allowing you time to review the updated terms.

Your Options Following Changes

• If you do not agree with an updated Privacy Policy, you may choose to:
  • Adjust your privacy or marketing preferences; and/or
  • Stop using our services and request closure of your account, subject to any outstanding contractual or legal obligations (for example, pending withdrawals or dispute resolution).
• Your continued use of luckygreenbet-au.com after the effective date of an updated Privacy Policy will constitute your acknowledgement and, where relevant, your acceptance of the changes.

Last updated: January 2026